Housekeeping and Cleaning Services Assistant Job at DURHAM UNIVERSITY

Hosting & Business Services

Level 1 : – £19,578 per year (prorated)
CDI/CDI – Part-time

Contract hours per week: 15

Closing Date : 01-Jan-2023, 07:59:00

Job title: Housekeeping and Cleaning Services Assistant

department: Domains and Installations Department
Accommodation and business services

To note: 1st year

Wage scale: £19,578 per year (prorated)

Working methods: Part time
Five days from seven
For available shifts, please see below

Shifts available:

X9 – 15 hours per week, 52 weeks per year, 5 days a week, CDI – Contractual hours between 6 a.m.-10 p.m. (indicative timetable 6 a.m.-9 a.m. and 12 p.m.-3 p.m.)

X2 – 15 hours per week, 35 weeks per year, 5 days a week, CDI – Contractual hours between 6 a.m. and 10 p.m. (indicative timetable 6 a.m.-9 a.m.)

X1 – 6 hours per week, 52 weeks per year, 2 days out of 7, CDI – Contractual hours between 6 a.m. and 10 p.m. (indicative timetable 6 a.m.-9 a.m.)

X1 – 6 hours per week, 30 weeks per year, 2 days out of 7, CDI – Contractual hours between 6 a.m. and 10 p.m. (indicative timetable 6 a.m.-9 a.m.)

X1 – 8 hours per week, 52 weeks per year, 2 days out of 7, permanent contractual hours between 6 a.m. and 10 p.m. (indicative timetable 6 a.m.-10 a.m.)

X1 – 6.5 hours per week, 52 weeks per year, 2 days out of 7, CDI – Contractual hours between 6am and 10pm (indicative timetable 6am-9am and 6am-9.30am)

X3 – 10 hours per week, 52 weeks per year, 5 days a week, CDI – Contractual hours between 6 a.m. and 10 p.m. (indicative timetable 7 a.m.-9 a.m.)

X1 – 9 hours per week, 52 weeks per year, 2 days out of 7, CDI Contractual hours between 6am and 10pm (indicative timetable 8am-12.30pm)

The University

At Durham University, we are proud of our people, as they are at the heart of our globally exceptional institution, which is a key part of our local community. We inspire our employees to do extraordinary things and invite you to join our fantastic team.

Across the University, we have a wide variety of roles and responsibilities that together make us one large, thriving community. Whether you are at the very beginning, in the middle or at the end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

At the University, we actively promote and advocate for equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our employees and the wider community to feel happy, safe and proud to be part of Durham. We seek the same values ​​in you.  

We welcome and encourage applications from members of underrepresented groups in our workforce, including persons with disabilities, women, and Black, Asian, and minority ethnic communities. For more information on our EDI strategy and values, click on here

The role and the department

The Housekeeping and Cleaning Services Assistant will provide a range of cleaning/housekeeping services on University premises, including cleaning and maintenance of facilities, offices and common areas, used by students, University employees and commercial customers.

The Estates and Facilities Branch provides a number of essential services to Durham University and is responsible for the management, maintenance and development of the infrastructure and real estate fabric of the various campuses.

Further information on the Estates and Facilities Directorate is available at website.

Further information on the role and responsibilities can be found at the bottom of this job description.

Work in Durham

A competitive salary is just one part of the many fantastic benefits you will receive if you join the University: you will also have access to the following fantastic benefits:

  • 27 days of annual leave, to which are added 8 public holidays and 4 customary days per year, making a total of 39 days, including the holidays between Christmas and New Year.
  • No matter how you get to work, we’ve got you covered. We have on-campus parking, a bike-to-work program that helps you buy a bike and get discounts from local bus and train companies.
  • Discounts through our benefits portal, including cash in supermarkets, high street retailers, IT products such as Apple, cinema and outings to various attractions.
  • Nursery and children’s clubs on site during the summer holidays.
  • Lots of health and wellness support, including discounted membership to our state-of-the-art sports and gym facilities and access to a 24/7 Employee Assistance Program.
  • The opportunity to participate in staff volunteering activities.
  • Family-friendly policies, including maternity and adoption leave, which are among the most generous in the higher education industry (and likely beyond many employers).
  • If you want to progress in your role or career, we have a real passion for the development of our colleagues, from qualifications and IT skills, to courses and apprenticeships.
  • Generous pension plans.

How to register

We prefer to receive applications online. When you apply, you must submit a CV and/or a statement that tells us about your experience and gives examples of how you meet the above criteria and/or submit the application form and include the information in the form.

We will notify you of your application at various points in the selection process, via automated emails from our online recruitment system. Please periodically check your spam/junk mail folder for make sure you haven’t missed any of our updates.

Who to contact for more information

If you would like to discuss or ask questions about the role or are having difficulty completing the application process, Stephanie Rolfe, Manager of Housekeeping and Cleaning Services, [email protected], would be happy to talk to you.

Other useful information about the role

Typical role requirements

Delivery service

  • Perform a defined set of tasks or procedures within a team to provide responsive service to stakeholders.
  • May be indirect and/or direct service with stakeholders.
  • Follow instructions from a supervisor to identify what and how to perform a limited set of tasks or processes.
  • Competent to work under minimal direct supervision within designated local responsibilities and liaise as necessary with appropriate staff members. Learn and follow general health, safety and security procedures in the service area covered by Occupational, Occupational Health and Safety Guidelines. Use a range of equipment, tools and resources, digital devices, software and apps, as needed.
  • Learn how to make physical deliveries to meet regulatory and statutory guidelines and protocols.
  • Maintain internal and external physical environments, buildings and services in a safe and secure operating condition.
  • Use a range of equipment, tools and resources after certification and supervision to deliver services.
  • Where indicated, wear and use protective equipment and clothing to perform tasks.
  • A commitment to equality, diversity and inclusion and the values ​​of the University.

Team work

  • As instructions arise, assist team members by stepping in to provide support.
  • Assist team members in providing front line service to students, staff or visitors.
  • Assist team members in ensuring safety, security, maintenance and upkeep of systems, buildings, equipment and facilities.
  • Embrace and promote a flexible approach to work and be prepared to cover absences, with reasonable notice, including evenings and weekends, as required by the business.


  • Learn the correct methods and tasks on the job.
  • Communicate with supervisor, team members, other staff, students and visitors in person or using electronic tools and applications.
  • Ensure own work is performed in accordance with task and environment specific risk assessments.
  • Attend all training and refresher courses as required.
  • The role will require a physical manual handling element, which may include lifting and transporting equipment and deliveries.
  • Any other reasonable task

Please note that by submitting your application, Durham University will process your data. We ask you to consider the University Privacy Statementwhich provides information on the collection, storage and use of data.

What you need to demonstrate when applying

When applying, it is important that you tell us about the skills/experiences you have in a similar position and/or the skills/experiences you have that would make you the ideal candidate for this position, including:

  1. Good oral and written communication skills.
  2. Basic numeracy and literacy skills.
  3. Evidence of personal development to maintain skills.
  4. Ability to work alone but build positive working relationships and work as part of a team.
  5. Ability to manage time to meet deadlines.
  6. Ability to follow instructions, written or oral, with precision.
  7. Good attention to detail.
  8. Ability to deal effectively with staff and customers at all levels.


  1. Basic digital skills, including the ability to use basic digital tools, including internet email.
  2. BICS or first aid training
  3. Previous experience in housekeeping and/or cleaning.

DBS requirement: Not applicable.

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